Health, life and term, accident, motor and business insurance — what each one does, what it does not, and how claims work. Explained simply, with a team you can call.
The insurer decides and settles the claim as per policy terms. Our team helps you with the process.
1
Inform early
Tell the insurer (and us, on 097253 53500) before a planned admission, or as soon as possible in an emergency.
2
Cashless or reimbursement
At a network hospital, ask for cashless. Otherwise pay, keep every bill and claim later.
3
Documents
Claim form, ID, policy copy, discharge summary, bills, reports and prescriptions — complete and legible.
4
Follow up
Reply quickly to any query from the insurer until the claim is settled.
Need to pay a renewal premium?
Pay only on your insurance company's official website or app. See official payment links →
Common questions
How much health cover does my family need?
It depends on your city, family size and ages. Our health cover calculator gives a simple guide. Medical costs rise every year, so review your cover every few years.
I already have cover from my employer. Do I need my own?
Employer cover usually ends when you leave the job, and it may not be enough for the whole family. A personal policy keeps your cover and waiting-period benefits with you.
What if I have an existing illness?
Always declare it. Many plans cover pre-existing diseases after a waiting period. Not declaring a health condition is one of the most common reasons claims get rejected.
Can I move (port) my health policy to another insurer?
Yes. Health policies can be ported at renewal, and waiting periods already served are carried over as per IRDAI rules. Apply before the renewal date.
What is the free-look period?
After you receive a new policy, you get a free-look period (usually 30 days for most policies) to read it and return it if it does not suit you, as per the policy terms.
Where do I complain if an insurer does not resolve my issue?
First write to the insurer's grievance cell. If it is not resolved, you can approach IRDAI's Bima Bharosa portal or the Insurance Ombudsman.
Talk to us about your insurance
Have questions about a policy you already have, or about the cover your family may need? Share your number and our team will call you to explain — no charge, no pressure.
Insurance is the subject matter of solicitation. For more details on risk factors, terms and conditions, please read the sales brochure and policy wording carefully before concluding a sale. Claims are settled by the insurance company as per policy terms and conditions. Content on this page is for general education.